Virtual IT Manager – IT Support

Stop worrying about your IT and leave it to our experts

  • Remote monitoring
  • IT Helpdesk
  • Desktop support
  • Patch management
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Keeping your computers running smoothly is just another hassle you shouldn’t need to worry about.

Our management and monitoring service lets you get on with your work whilst someone else makes sure your computer is virus- and worry-free. If your computer is starting to run slowly or if you just don’t want to have to spend time checking for new updates, our remote management and monitoring tool sits quietly in the background and alerts us to problems before you even notice them.

  • Let someone else worry about your computer performance
  • In-built anti-virus to protect against common threats
  • Problem resolution in the background, when you’re still working
Waiting for an engineer to come out, diagnose your problem and then spend time fixing it is a waste of your time.

Your time is precious and when your IT systems fail, you need to be back up and running as soon as possible. Our IT helpdesk, with a direct phone number to a UK-based team, email support, and an online knowledge portal to help you fix the most common issues you can be back online in minutes, not hours.

  • Direct access to UK-based support team
  • Keep track of your issues with regular updates
  • Online, easy-to access knowledge portal and FAQs
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We can remotely access your computer, with your permission, and see exactly what you see

We can then talk you through the problem and the solution, or we can fix it there and then; without you having to wait for someone to come out to your business. If your business relies on you being online and on your computer, then you need problems fixed as fast as possible. Only remote desktop support can do that, no matter where in the country you are.

  • No need to explain complicated error messages over the phone
  • Complex problems resolved without needing to wait for an engineer
  • No access to your computer without your specific permission
Keeping your computer up to date sounds like the easiest thing in the world, but how can you be sure that all those updates are going to work nicely together?

Most problems occur when your systems aren’t up to date. We check and review all updates for your office computers and key software to ensure that you’re always up and running. Updates are planned for times that cause the least inconvenience, so you no longer need to wait hours first thing in the morning for updates to finish. You can start work straight away.

  • Fully reviewed updates for your device
  • Low risk of updates causing down-time and lost income
  • Less time spent waiting for updates to finish
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Basics

£16.50

Per Month
  • 4 hour response time
  • UK-based helpdesk by email or online
  • Remote device monitoring, management, and security
  • Cyber security briefing
  • Office 365 audit, management and support
All prices are per device based on a twelve-month contract, billed monthly, and are exclusive of VAT.

Monthly rolling contracts are also available on request but may incur additional cost.

Four hour response time is based on time from support query received to first resolution.

Callout charges levied per hour for on-site technical support may be waived if the issue cannot first be resolved remotely.

Essentials

£24.50

Per Month
  • 2 hour response time
  • UK-based helpdesk by phone, email, or online
  • Remote device monitoring, management, security and backup
  • Cyber security briefing
  • Office 365 audit, management and support
All prices are per device based on a twelve-month contract, billed monthly, and are exclusive of VAT.

Monthly rolling contracts are also available on request but may incur additional cost.

Two hour response time is based on time from support query received to first resolution.

Callout charges levied per hour for on-site technical support may be waived if the issue cannot first be resolved remotely.

Professional

£32.50

Per Month
  • 30 minute response time
  • UK-based helpdesk by phone, email, or online
  • Remote device monitoring, management, security and backup
  • Cyber security briefing
  • Office 365 audit, management and support
All prices are per device based on a twelve-month contract, billed monthly, and are exclusive of VAT.

Monthly rolling contracts are also available on request but may incur additional cost.

Thirty minute response time is based on time from support query received to first resolution.

Callout charges levied per hour for on-site technical support may be waived if the issue cannot first be resolved remotely.

We're happy to help

We're here to help as you run your business, let us manage your IT today

Email us today